The research on “A four language glossary of hospital basic terms: English-French-Swahili-Kinyarwanda”was aimed at compiling a glossary of terms used to refer to departments or services, health professionals and tools existing at hospital. Field tours, interviews, questionnaires and documentation are the research methods that I used to collect the 276 terms that made up the corpus of the study. The main objective was to seek for their equivalents in English, French, Swahili and Kinyarwanda in order to allow efficient medical communication in the Great Lakes region and all over the world as the languages implied are worldwide. Furthermore, this glossary will be useful to various people including patients, health professionals and owners of health care providing institutions. It will be beneficial to translators or interpreters. They will use it as a reference in their carreer once they are engaged in mediating the patient and the health care provider.

The study's goal was to ascertain how public procurement processes affected service delivery for development projects carried out by the Kenyan county government of Machakos. The study specifically identified the public procurement procedures frequently employed in development projects carried out by the County Government of Machakos, Kenya, as well as the consequences of such practices on service delivery in those projects. The study used a case study research approach, and department heads in the Kenyan county government of Machakos provided the data. Interviewing was used to gather the data, and content analysis was used to analyze the data. According to the study, public procurement procedures were in place in all of the county government of Machakos's departments, including those responsible for housing and urban development, public service, quality management, social welfare, energy and electrification, ICT, health and emergency services, , skills training, finance, and education as well as sports, culture, youth, and tourism. Moreover, customer orientations, strategic buyer and supplier partnership, supplier training, reverse logistics, efficient tendering procedures, procurement planning, and knowledge management are a few of the public procurement techniques that were implemented in these departments. According to the study's findings, public procurement policies encouraged the service delivery of development projects carried out by the Kenyan county government of Machakos. The research proposed that in order to improve the efficiency of their service delivery across various projects, the County Governments in Machakos should employ public procurement techniques related with excellent contract management, adoption of e- procurement, timely delivery, and public engagement

Total Quality Management is a fundamental tool of management that enables modern-day organizational leaders to utilize strategic composites of management to run the business into success. It enables managers to enhance the quality of the products or services by integrating key processes that improve the customer service, employee engagement and the commitment of organizational leadership towards the goals of the company. Organizations such as United Nations Office in Nairobi (UNON) require tools such as the Total Quality Management in order to ensure operational performance is attained. The quality, reliability, effectiveness, dependability and efficiency of the services that the organization offers can be attained by utilizing the key components of Total Quality Management. The study therefore sought to establish the influence of Total Quality Management on the operational performance of United Nations Agencies in Nairobi. While there are other components of Total Quality Management, this study focused on the main four components that have been applauded by previous studies to be integral in the effectiveness of TQM. These components are leadership competency, employee involvement, customer focus and continuous improvement. The study was anchored on Deming theory of Total Quality Management, the Resource-Based view theory, and the stakeholder theory. A descriptive research design was used to guide the study on data collection and analyse the data. The 25 UN agencies in Nairobi were targeted where a representative was picked from each of the agencies. The data for the study was collected using a self-administered questionnaire comprising of Likert’s scale questions. The collected data was analyzed using descriptive and inferential statistics. The findings revealed that Total Quality Management was an instrumental driver for operational performance of the UN agencies in Nairobi. The findings revealed that leadership competency (β = 0.243; P =0.032<0.05), employee involvement (β = 0.273; P =0.006<0.05), customer focus (β = 0.349; P =0.000<0.05), and continuous improvement (β = 0.167; P =0.007<0.05) had a significant and positive influence on the operational performance of the UN agencies in Nairobi. The study concluded that the operational performance of the UN agencies in Nairobi was significantly influenced by leadership competency, employee involvement, customer focus and continuous improvement. It is therefore recommended that the management of the UN agencies in Nairobi embraces leadership competency, employee involvement, customer focus and continuous improvement in order to enhance their operational performance.

The civil war experienced in Somalia has lasted over twenty-five years. Since 1991, the ruling government of Said Barre was overthrown by one of the leading militia clans. This resulted to the failure of state institutions due to poor coordination by the militia group on the post Said `Barre era. As a result, Somalia was ruled by several militias from various clans, who divided the country up according to their strength, and at times contested territory with competing militias and warlords. The dynamics nature in conflict needs to be more understood, for more knowledge on this so that wars can better be dealt with, thus the use of diversified approach for conflict resolution. Conflict management has mostly been done from reactionary perspectives rather than proactive perspective, by getting to understand the primary source and avenging factors to make sure there is the use of actual resolutions than the management. However, the IGAD's attempts have run into a number of impediments. Overreliance on foreign aid due to member countries' failure to meet their financial contribution obligations. The IGAD member nations will be required to eliminate all difficulties, which will necessitate coordination, long-term partnerships, and dedication on their part in efficient conflict resolution. IGAD should continue to work and support closely with the Somali government to strengthen its activities and institutions to ensure peace resolutions arrived at are implemented and enforced through domestic channels and institutions regardless of change in governance or leaders of the present government