This report entails my learning experiences, tasks performed while doing this virtual internship and relatedness of activities of the company to my course of industrial and organizational psychology. The intended purpose and objectives of this internship were; to acquire new knowledge and practical experiences, to improve confidence in problem solving, to have an opportunity to relate with different categories of people likely to be met in the real-life situation, to apply knowledge gained in my course of study at the university to the work of the institution, to gain exposure to the demands and challenges of the work place, to get opportunity to meet and work with potential employers and to have improved appreciation of the profession and therefore better work. During this period of virtual internship, I obtained training in management of payroll and computation of HR taxes, computation of retirement and other employee benefits, writing a human resources manual and interpretation of employment laws, setting up and managing a community based organization, managing performance, handling grievances and disciplinary actions, and modern worker. Like any other working experience, there are numerous lessons drawn from my virtual internship. I have been blessed with several benefits during this entire period of training like; new knowledge, developed and refined skills and networking with professionals. I also faced a few challenges and I have given a few recommendations to both the university and the organizers of the online internship. In conclusion, this entire virtual internship period has sufficiently prepared me for the demands of today‟s workforce through gaining valuable work experience and enabling me explore my career path.

Literature state that NGOS are non-profitable with the case with BCDC and indeed the organization impacted the lives of a number of children in the spiritual aspect, physical aspect, socio-emotional and cognitive. A number of varying skills have been acquired hence creating personal ownership of jobs and improved wellbeing of the children in the areas of operation. The report above will definitely show, describe the background of field attachment, objectives, background of organization, its culture, structure, main activities done, duties and responsibilities, working relationship, authority levels, interests, challenges, how they can be changed, level of accomplishment of duties, new knowledge and skills gained in each of the duties and responsibilities, most interesting experiences, conclusions, recommendations references and finally appendices.

This study was undertaken to establish the relationship between online banking, employee attitude and quality of service of financial institutions in Nebbi and Arua districts in Uganda. The research problem was that, financial institutions in Nebbi and Arua districts registered an average of 186 customer complaints about poor quality of service like ATM failure, failed centemobile, airtime purchase, failed interswitch withdraw and failed agent banking. Out of those complaints 56.45% revealed that there is poor quality of services offered to customers as evidenced by long queues. The study was based on a cross sectional design with a quantitative approach whereby the simple random method was used on 17 financial institutions, with 124 respondents forming the units of analysis and inquiry for the study. A questionnaire was used to collect data and it was found that online banking and quality of service are positively and significantly related (r = .860, p<.01). More to that, there was a significant relationship between employee attitude and quality of service of the financial institutions (r = .879, p<.01). Additionally, both online banking and employee attitude contribute 79.0% of the variance in quality of service (Adjusted R Square = 0.790). Employee attitude (β=.567) is a better predictor of quality of service than online banking (β=.343). In conclusion, the management of financial institutions should put more emphasis on employee attitude since it has more predictive power (56.7%) on quality of service of financial institutions by communicating to bank staff through the branch managers in the meetings on the issues concerning customers care about the way they communicate to their clients, staff character and behavioral intentions of staff. This can be done by advising staff to listen to their customers carefully, talk to customers clearly and willingly, respond to customers timely, customers are given feedback on reported complaints by staff. Furthermore, management of financial institutions should put emphasis on online banking since it also predicts quality of service (34.3%) of financial institutions by organizing refresher training to its clients from time to time when they come to make transactions in the bank so that they learn how to use online banking, be able to interact with the online system and they can navigate the website easily.

The internship report in broad-spectrum contains four chapters in which I explain my two-month internship. The content in all chapters is broadly explained and constructed from the practical basis carried out at the Directorate of Human Resources, Makerere University. In the opening chapter (Chapter one), I give details of the the Directorate of Human Resources Profile, including its background, Mission, Vision, Strategic objectives and the Core values. In this chapter, I put emphasis on the historical background of the the Directorate of Human Resources, Makerere University. The Second Chapter is the most hunted chapter which explains the student‟s experience during the two months. This is the main Chapter where I record the overall work I‟ve been executing. It gives a highlight of what I‟ve been doing in the Directorate of Human Resources, Makerere University. The third chapter which explains the evaluation on the field attachment, the challenges faced and how they were managed. This chapter, figure out some of the most interesting experiences and the benefits derived from the field attachment. The final and fourth chapter is about Conclusions and recommendations. And I have included my conclusions and recommendations and also advised other students for future Internship / Field Attachment.

Corona virus disease (COVID-19) is an infectious disease caused by a newly discovered corona virus. COVID 19 is caused by one virus, called severe acute respiratory syndrome corona virus 2, or SARS-CoV 2.s The virus can spread from an infected persons mouth or nose in small liquid particles when they cough, sneeze, speak, sing and breathe. One can be infected by breathing in the virus if near someone who has COVID-19 or by touching a contaminated surface and then the eyes, nose and mouth. The virus spreads more easily indoors and in crowded settings. The most common symptoms of covid-19 are fever, cough, tiredness and loss of taste or smell. Testing for covid-19 is done through antigen rapid diagnostic tests (Ag RDTs) and polymerase chain reaction (PCR) tests which require laboratory facilities to be carried out. The outbreak of corona virus, also known as COVID-19, began in Wuhan, China in December 2019. The virus is spreading globally at an alarming rate, with 1,341,907 confirmed infections and 74,476 deaths as of April 7, 2020. Although COVID-19 has been slow to take root in Africa, cases are now spreading rapidly. Since the first case was recorded on the continent on February 14, 2020, Africa has registered 10,018 cases and 484 deaths as of April 7 2020. Within Eastern Africa and the Great Lakes Region, the Democratic Republic of Congo (DRC) and Rwanda have the highest number of confirmed cases, respectively 161 and 105, followed by Kenya (158), Uganda (52), Ethiopia (44) and Tanzania (24). South Sudan also registered its first case on April 5. The number of new infections and deaths is expected to continue to rise on a daily basis as long as there is continued contact, both direct and indirect, between infected persons and uninfected members of the population, and the number of uninfected potential hosts within the population is large.