Showing results of: university
results found: 6759
efficacy of facebook in resolving customer complaints in the banking sector : a case study of cooperative bank of kenya
Level: university
Type: dissertations
Subject: arts in communication studies
Author: catherine wanja njenga
total quality management and operational performance of united nations agencies based in nairobi kenya
Level: university
Type: dissertations
Subject: business
Author: njomo evanson

Total Quality Management is a fundamental tool of management that enables modern-day organizational leaders to utilize strategic composites of management to run the business into success. It enables managers to enhance the quality of the products or services by integrating key processes that improve the customer service, employee engagement and the commitment of organizational leadership towards the goals of the company. Organizations such as United Nations Office in Nairobi (UNON) require tools such as the Total Quality Management in order to ensure operational performance is attained. The quality, reliability, effectiveness, dependability and efficiency of the services that the organization offers can be attained by utilizing the key components of Total Quality Management. The study therefore sought to establish the influence of Total Quality Management on the operational performance of United Nations Agencies in Nairobi. While there are other components of Total Quality Management, this study focused on the main four components that have been applauded by previous studies to be integral in the effectiveness of TQM. These components are leadership competency, employee involvement, customer focus and continuous improvement. The study was anchored on Deming theory of Total Quality Management, the Resource-Based view theory, and the stakeholder theory. A descriptive research design was used to guide the study on data collection and analyse the data. The 25 UN agencies in Nairobi were targeted where a representative was picked from each of the agencies. The data for the study was collected using a self-administered questionnaire comprising of Likert’s scale questions. The collected data was analyzed using descriptive and inferential statistics. The findings revealed that Total Quality Management was an instrumental driver for operational performance of the UN agencies in Nairobi. The findings revealed that leadership competency (β = 0.243; P =0.032<0.05), employee involvement (β = 0.273; P =0.006<0.05), customer focus (β = 0.349; P =0.000<0.05), and continuous improvement (β = 0.167; P =0.007<0.05) had a significant and positive influence on the operational performance of the UN agencies in Nairobi. The study concluded that the operational performance of the UN agencies in Nairobi was significantly influenced by leadership competency, employee involvement, customer focus and continuous improvement. It is therefore recommended that the management of the UN agencies in Nairobi embraces leadership competency, employee involvement, customer focus and continuous improvement in order to enhance their operational performance.

to assess the successes of igad in conflict resolution in the horn of africa: case study of somalia
Level: university
Type: dissertations
Subject: international conflict
Author: wafula everlyne n

The civil war experienced in Somalia has lasted over twenty-five years. Since 1991, the ruling government of Said Barre was overthrown by one of the leading militia clans. This resulted to the failure of state institutions due to poor coordination by the militia group on the post Said `Barre era. As a result, Somalia was ruled by several militias from various clans, who divided the country up according to their strength, and at times contested territory with competing militias and warlords. The dynamics nature in conflict needs to be more understood, for more knowledge on this so that wars can better be dealt with, thus the use of diversified approach for conflict resolution. Conflict management has mostly been done from reactionary perspectives rather than proactive perspective, by getting to understand the primary source and avenging factors to make sure there is the use of actual resolutions than the management. However, the IGAD's attempts have run into a number of impediments. Overreliance on foreign aid due to member countries' failure to meet their financial contribution obligations. The IGAD member nations will be required to eliminate all difficulties, which will necessitate coordination, long-term partnerships, and dedication on their part in efficient conflict resolution. IGAD should continue to work and support closely with the Somali government to strengthen its activities and institutions to ensure peace resolutions arrived at are implemented and enforced through domestic channels and institutions regardless of change in governance or leaders of the present government

savings and internal lending community programme strategies on sustainability of rural women livelihood projects in suna east subcounty, kenya
Level: university
Type: dissertations
Subject: project planning and management
Author: catherine awuor ouma
determinants of female labor force participation in kenya
Level: university
Type: dissertations
Subject: economics
Author: makena fabiola

Nations are embracing growth of Female Labor Force Participation as it has enabled economies reduce poverty rates, reduce gender inequality, improve economic growth and development, improve living standards within a large share of the population, as well as achievement of other SDGs. Kenya has also taken steps forward to reduce the gender labor gap, however, only a slight change has been witnessed given the government and non-governmental contribution. Previous studies looked into the determinants of Female Labor Force Participation with their approach and duration differing from the one used in this study. This study sought to analyze the determinants of female labor force participation in Kenya using the latest data, that is, 2015/16 Kenya Integrated Household Budget Survey data employing the logit model. The study pursued to provide up to date information on determinants of FLFP, acknowledging the change that may have occurred since the last study of FLFP was done. Findings revealed that education, marital status, age, infrastructure, household head and disability as important determinants of Female Labor Force Participation in Kenya. The study therefore suggested investment in education sector with an aim of ensuring the girl child remains in school up to secondary level. The study also recommended sensitization of the society on inclusion of disabled females by firms by the National Council for People with Disabilities.

state and rural development: a case study of rural electrification in masinga division, 1973 - 2019.
Level: university
Type: dissertations
Subject: history
Author: makali fidelis k

This project paper contributes to the understanding of state-centered development in post- colonial Africa. The existing literature offers an intriguing discourse on the state interventionist policies in planning and implementation of development schemes in the independence era. The underlying theme is that weak state institutions in post-colonial Africa contributed to the government's failure to engender significant development in the continent. The argument is that hegemonic planning and implementation of the development process is the principal reason for the failure of the post-colonial state in its attempt to provide tangible social and economic development in the independence era. Nevertheless, the existing literature does not highlight how rural residents appropriate state mediated development in ways that brings success to them, despite the aforementioned inadequacies. Taking a case study of the rural electrification process in Masinga Sub- County, from 1973 to 2019, this project paper offers a critical focus on the role of subalterns, as agents and architects of rural development. The study deliberately eschews conventional narratives on the rural population as lumpen elements in the development process. Arguably, this perspective lends credence to the bottom-up approach, which in essence provides bedrock to the ideas of people's agency in the development process. The research relied on the bottom- up development theory, as the philosophical and analytical tool for the study. The utility of the model lies in its emphasis on the provision of social amenities as the most important end and principal means to social development. The study utilized both primary and secondary data. The research used purposive sampling technique and snowballing methods to identify respondents who were interviewed using a research interview guide. The data collected from the field was thematically analyzed. Thematic analysis enabled the researcher to establish the parameters of social change which were attributed to appropriation of electricity by the rural population in Masinga Sub-county. The research findings knit evidence on how rural population utilized electricity in ingenious ways which changed the social and economic trajectory of the area in the Twenty- First Century. The findings therefore contradict the arguments by the scholars on the non-viability of the state funded projects in Africa. The argument is that rural population is capable of appropriating social utilities provided by the state in ways that work for their benefit despite their deficiencies.

wafarin management practices and outcomes in ambulatory patients at kenyatta national hospital
Level: university
Type: dissertations
Subject: internal medicine
Author: dr catherine njeri kibathi
cash transfer program and socio-economic empowerment of communities in dadaab refugee complex, kenya.
Level: university
Type: dissertations
Subject: project planning
Author: wamboi florence

Decent work and economic growth is outlined as one of the seventeen sustainable development goals framed on ensuring that all the individuals in the world as a whole are socio-economically empowered irrespective of their status or their countries as outlined in the United Nations Sustainable Development Goals in 2015. Cash transfer programs have demonstrated to be very strong instruments of poverty reduction, with positive impacts on poverty, dietary diversity, enrollment and attendance in school, investment in productive assets, child labor and empowerment indicators. The study purposed to establish the effect of cash transfer program on socio - economic empowerment of communities in Dadaab refugee complex, Kenya. The study objectives were: to examine the influence of funding of cash transfer program on socio-economic empowerment, to examine the influence of governance of cash transfer program on socio-economic empowerment, to examine the influence of needs assessment on recipients of cash transfer program on socio-economic empowerment and to examine the influence of monitoring and evaluation of cash transfer program on socio-economic empowerment of communities in Dadaab refugee complex, Kenya. The study adopted universalism theory and theory of change and cash transfer programs to underpin this study. The research design used was descriptive survey design. The study targeted a population of 27,286 comprising of cash transfer officers, key informants and refugee households. A sample size of 427 of the respondents was carefully selected using probability sampling. The research relied on interview guides and research questionnaires. Research instruments were subjected to reliability and validity tests to ensure they achieve the recommended status before they are used in the actual study. Descriptive statistics such as percentages, standard deviations and means and also inferential analysis such as Pearson correlation coefficient and regression analysis were used in analysis of collected data. The study further relied on frequency distribution tables and prose-form in order to present the information. From the study, there was positive relationship between funding of cash transfer program and socio-economic empowerment (r = 0.680). The study also found out that there was positive relationship between governance of cash transfer program and socio-economic empowerment (r = 0.697). Furthermore, the study found out a positive correlation between needs assessment on recipients of cash transfer and socio - economic empowerment (r = 0.820). Lastly, study ascertained that there existed a positive relationship between monitoring and evaluation of cash transfer program and socio - economic empowerment (r = 0.819). The study concluded that funding of cash transfer programs, governance of cash transfer programs, needs assessment on recipients and monitoring and evaluation of cash transfer programs had positive and significant effect on socio-economic empowerment of communities in Dadaab refugee complex. Thus, more stakeholders should be brought on board to ensure funding is well achieved and that the organizations have adequate funds to reach all the refugees that may be needy. The stakeholders should employ various technique in programs to educate beneficiaries on financial literacy as well as providing coaching and mentorship to apply in the various economic activities that promote economic empowerment. There is also need to ensure that more professionals are engaged by the support groups to ensure that there is proper governance and that the cash transfers only reach the intended and needy beneficiaries. Finally, the study recommends that through monitoring and evaluation of cash transfer programs, the support groups should ensure that any shortcomings that may result from the programs are quickly traced and proper correction measures undertaken for the benefit of the beneficiaries.

influence of strategic marketing practices on competitive advantage of the taxi hailing firms in nairobi, kenya
Level: university
Type: dissertations
Subject: business
Author: njilu franklin m

This study was set out to achieve the following two objectives: to establish the strategic marketing practices of the taxi hailing firms in Nairobi, Kenya; and to establish the influence of strategic marketing practices on the competitive advantage of the taxi hailing firms in Nairobi, Kenya. The study was anchored in the resource-based theory, dynamic capability theory, the social exchange theory and Porter’s Theory of competitive advantage provided anchorage to the study. Relevant empirical literature was reviewed that informed the development of the conceptual framework. Descriptive cross sectional survey design was adopted targeting 43 taxi hailing firms in Nairobi and census was undertaken. Information from these participants was collected in its primary form and analyzed descriptively and inferentially. It emerged from the results on the first objective that relationship marketing was the highly adopted strategic marketing practice among the taxi hailing firms in Nairobi (M=3.90) followed by social media marketing (M=3.85), differentiation strategy (M=3.81) and lastly content marketing strategies (M=3.75) respectively. On the second objective, the study noted that content marketing strategy (β=0.401, t>1.96 & p<0.05) exerted the greatest and significant effect on competitive advantage of taxi hailing firms in Nairobi followed by relationship marketing (β=0.377, t>1.96 & p<0.05), differentiation strategy (β= .301, t>1.96 & p<0.05) and lastly social media marketing (β=0.243, t>1.96 & p<0.05). The study concludes that the taxi hailing firms in Nairobi had adopted strategic marketing practices to a great extent and these significantly predicted their competitive advantage. The study recommends that since content marketing strategies and relationship marketing strategies were seen to have greater influence on competitive advantage, the study recommends that marketing managers of the taxi hailing firms in Nairobi should make significant improvement and review of these aspects for significant realization of competitive edge. The policy makers in the taxi hailing firms in Nairobi should formulate relevant policies on strategic marketing so as to significantly impact on competitive edge of their firms.

determinants influncing the adoption of telemedicine by health care practitioners : a case study of kenyatta national hospital
Level: university
Type: dissertations
Subject: arts in communication studies
Author: catherine w. gatetua

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