Financial inclusion serves as an effective mechanism of social inclusion and reducing poverty substantially thereby attaining economic growth and development. This study analyses the drivers of financial inclusion in Uganda using Uganda's 2018 FinScope Survey conducted by Financial Sector Deepening Uganda. The specific objectives include showing the effect of gender, marital status, education, income, age, employment, location and dependency on financial inclusion in Uganda. The study adopts a binary logit model to realize its objectives. The empirical findings suggest that being male, education, income, employment, living in urban areas increases the probability for an individual to be financially included whereas being married and single reduces the likelihood for households to be financially included as regards to mobile money usage. For the case of bank usage, the findings suggest that being male, education, income, age, number of dependents, employment, living in urban areas increases the chances for individuals to be financially included. The study recommends that the government should close the gender, education and employment gaps.

The purpose of the research was to find out the impact of customer care services on the retention of customers at Nansubuga General Hardware. The objectives of the study were, to find out: (1) the effectiveness of customer complaint handling in the retention of customers at Nansubuga General Hardware; (2) the effectiveness of responsiveness to customers in retention of customers at Nansubuga General Hardware and (3) the effectiveness of after sales services on the retention of customers at Nansubuga General Hardware. The study adopted an evaluative cross sectional survey design and quantitative approach. Random sampling technique was used to select respondents. Data was collected from repeat customers using a questionnaire method and the unit of analysis were individuals. From the findings, the study concludes that effective complaint handling of customers complaints always makes customers come back for repeat purchases. Based on findings, after sales services makes customers loyal to the business and being responsive to customer needs makes them do more repeat purchases. The study recommends that in order to enhance customer retention, Nansubuga General Hardware should develop a well streamlined problem solving channel with clear reporting lines, effective supervision of customer service personnel, introduce a relationship officer who handles customers. It was recommended that customer service provision in Nansubuga General Hardware should go beyond satisfaction. Strategies that exceed customer expectations should be put in place to delight the customers.

NGOs are the most prevalent form of association in Uganda but their regulation has majorly been restrictive. NGOs ought to enjoy the right to freedom of association by operating in a regulatory environment that is subject only to limitations which conform to international standards. The NGO Act of 2016 and its regulations of 2017 have introduced limitations that further restrict enjoyment of this right. This study investigates the impact of the provisions of the NGO Act 2016 and its regulations of 2017 on the right to freedom of association in Uganda with focus on ActionAid Uganda, as a case study and explores the reforms required to establish a regulatory framework that upholds internationally accepted human rights principles. Previous research on NGO regulation in Uganda has primarily relied on the regime of the 1989 NGO Registration Act and thus has been unable to assess the specific implications of the NGO Act of 2016 which ushers in even more stringent regulations. The study investigates these issues within the universality of rights theories which stress that international human rights, in particular, the right to freedom of association, is and must be the same everywhere. On the whole, the study concludes that the limitations in the NGO Act 2016 and its regulations negate the very essence of the freedom to associate which should be enjoyed without requiring mandatory incorporation, a three-phase approval process, a tripartite annual reporting framework, and hefty blanket punishments for ambiguous offenses, inter alia. The study finds that the limitations placed on the enjoyment of this fundamental right are unjustified in a free and democratic country like ours and fall short of the international standards on the right to freedom of association. To this end, the study proposes a revision of the NGO Act and its regulations of 2017 to abolish mandatory incorporation before registration of NGOs, create guidelines to provide clarity for ambiguous provisions and adopt a single approval process in form of permits for NGOs which would all ensure that Government upholds its international and regional human rights commitments. It is hoped this study will inform the Government of Uganda, NGOs operating in Uganda and scholars with interest in the regulatory framework of NGOs in the country, thereby giving them the basis to step up the quality of regulation of NGOs.

The study examines the operation of Mutual Recognition Agreements vis-à-vis having a single legislation to govern cross-border legal practice to wit, the East African Community Cross Border Legal Practice Bill of 2014. The general objective of this study was to evaluate the strategy of using Mutual Recognition Agreements (MRAs) or opting for an East African legislation on cross-border legal practice in the liberalization of trade in legal services within the East African Community. In this regard, the researcher embarked on examining the pros and cons of employing each of the mechanisms; the existing framework in partner states pertaining cross-border legal practice; the hindrances to the intended free mobility of lawyers in the EAC partner states and how they will be solved by choosing a mode of operation and making viable proposals for reforms towards the realization of free movement of legal services in the EAC drawing lessons from the European Union and other blocks. This was a c ross sectional study and the researcher adopted the qualitative method of data collection because the data majorly entailed non numeric futures. To appropriately answer the research questions, the inquiry was phenomenological in n ature using a detailed, rich, and thick or emphatic description. Purposive sampling technique was also adopted in selecting the key informants due to their perceived knowledge about cross border exchange of legal services. The study population comprised of lawyers, practicing advocates working under the verein structure mode of cross border legal practice, other advocates who deal with EAC integration cases and inhouse counsel from the Legal Department of the Parliament of the Republic of Uganda. Efforts to access some officials from the Ministry of East African Community Affairs (MEACA) and EAC Secretariat turned very futile for the researcher although that setback could not frustrate the entire study. This research met hodology made data collection easier, with high levels of reliability due to experts involved and this helped me to accomplish the study. Primary data was collected using an interview guide to explore and produce the data to use in this study, focus on the topics that were important to explore, maintain consistency a cross interviews with different key informants and to stay on track while conducting an in depth interview whereas secondary data was collected through review of relevant documents in the li braries and the internet. I examined empirical studies, essays, theses, reports, books and journals mainly on regional economic integration. Utmost confidentiality was observed while handling the data given the sensitivity of the topic under investigatio n in terms of the relationship of partner states and since the EAC is just being revamped. A descriptive and qualification method of data analysis and a qualitative content analysis which Bryman Bryman1 defines to mean searching out of underlying themes in the m aterial being analyzed using a brief quotation to illustrate the relevant points that were used. The key findings of this study reveal that Mutual Recognition Agreements are more preferred compared to having a single legislation to govern the EAC cross b order leg al practice and this is simply because the advantages of employing MRAs advanced were workable as well as achievable considering the existing challenges 2 It was a finding of this study that the eminent hinderences to the intended free mobility o f lawyer in the EAC partner states can be solved by choosing a mode of operation. There is already an existing though not fully utilized framework in the laws of p artner states on the regulation of the legal practice embedded in the provisions of the la ws regulating the practice of law in those respective states. The finding further reveal that there are viable proposals for reforms towards the realisation of free movement of legal services in the EAC if lessons are drawn from the European Union. Consi dering the findings of the study as stated, proposals and solutions to ensure that policy and law makers in the East African Assembly as well as the respective partner state Parliaments enact laws that are in line with the intended cross border legal pract ice so that the East Africans can mutually benefit. The recommendations include: (i) the respective Bar Associations of the EAC states should negotiate MRAs; ( there should be harmonizing and developing a common syllabus or curricula for the Law School s and Bar Course trainings among all partner states; ( States should operationalize the already existing legal framework in partner states to facilitate the EAC cross border legal practice in the short term and ( actualizing the lessons from the E.U . to make them work for the East African Community member states.

Utafiti huu ulikusudia matumizi ya ushairi katika tamthiliya za Kiswahili. Lengo kuu la utafiti huu lilikuwa ni kuonyesha jinsi ushairi unavyo tumiwa katika tamthiliya za kiswahili, na madhumuni mahususi yaani kuonyesha athari zilizopo katika utumishi wa ushairi katika tamthilya, kuchunguza dhima na sababu za kutumia ushairi katika tamthiliya za kiswahili na kuonyesha changamoto zinazokumba utumiaje wa ushairi katika tamthiliya za kiswahili. Utafiti huu pia ulikuwa na maswali kama, ni nini chimbuko lakutumia mashairi katika tamthilia za Kiswahili?, Je, mashairi yameathiri wasomaji wa tamthilia za kiswahili?. Utafiti huu ulifanyiwa katika nchini Uganda hasa katika vitabu vya tamthilia za kiswahili vilivyomo makitabani ya Chuo kikuu Cha Makerere. Utafiti huu ulikuwa na umuhimu wa kusaidia jamii kwa kutambua matumizi ya ushairi katika tamthilia za Kiswahili afrika mashariki, kusaidia mtafiti kukusanya data na kuihifadhi katika maandishi, matokeo ya utafiti huu yatasaidia watafiti wengine kama marejeleo na matokeo ya utafiti huu yalisaidia idara ya lugha na mawasiliano kutambua kuwa mtafiti alienda maktabani. Mbinu mbili za ukusanyaji data zilitumiwa ambazo ni; maktabani na uchunguzi shirikishi. Utafiti huu ulingunduwa kwamba mashairi ya mitumiwa katika tamthilia za Kiswahili katika maendeleo ya fasihi. Utafiti huu ulitoa hitimisho kwamba Ushairi unatumiwa katika tamthiliya za Kiswahili katika Afrika Mashariki na sehemu zingine za dunia inaendelea baada ya kuchunguza hatua ambazo zinaendeleza ushairi wa Kiswahili.

The study project was entitled: “A website for the Agriculture Research Information Services (ARIS) Library Kawanda” that was carried out at National Agricultural Research Laboratories (NARL) institute located in Kawanda. The aim of this project was to propose a website for ARIS library so as to enhance service delivery. The project study was guided by the six objectives which include establishing the information needs of ARIS library, identifying services offered by ARIS library, examining sources of information at ARIS library, reviewing information services provision at ARIS library, examining the challenges faced in the provision of information at ARIS library, designing a website for ARIS library that could address some of the challenges faced above. The data collection methods for the study were: the questionnaire and interview data collection methods. Convenience sampling was used to select the sample size that consisted of 5 Administrators, 5 secretaries, 3 librarians, 7 program leaders, 5 project leaders, 5 research scientists, 5 research assistants, 10technicians, 2 farm managers and 10 masters’ students, a total of 57 respondents was sampled.…... Major findings of the study included: the identified Information needs of ARIS library users were current journal titles that provide current agricultural information, electronic data bases, theses, books and research reports contributing to agricultural research. The established services offered by ARIS library website were: information, education and circulation services, reference services, current awareness services, trainings, access and services related to library space,. The Information services provision at ARIS library preferred weresearching & browsing as well as reference services. The Sources of information at ARIS library showed that the library and Internet are the main sources that agricultural researchers use to obtain most useful information. Established challenges in the provision of information at ARIS library included: Inadequate funding, Non-compliance with the demands of ICT, Poor working conditions, Lack of ICT facilites, Lack of motivation and the major constraints militating against user satisfaction were out dated library materials, inadequate user education and slow processing of data. The proposed website for ARIS library was designed, tested and validated using functionality, usability and compatibility system testing after which the challenges in website designing were pointed out. It was concluded that there was a gap in providing the relevant and current information to the ARIS Library users, the services provided were not known to some of the users, there was no website where information could be accessed while enhancing the visibility of the library. Recommendations: ARIS library should provide information asper the needs of the users identified, current and relevant information should be provided, to adopt the proposed web site. The library website shall lead the user to all kinds of agricultural information resources held in the library, whether printed, electronic, audio visual or in any other media and also promote the visibility of the library.

This study examines the sustainability of Uganda’s public debt from 1981/82 to 2016/17. The study uses the fiscal reaction function approach to find out whether the government’s reaction to the growing debt is responsive and systematic. The study uses annual secondary time series data obtained from the Ministry of Finance, Planning and Economic Development, the Bank of Uganda and the World Bank Database for World Development Indicators of 2018. The autoregressive distributed lag estimation approach is used based on the order of integration of the study variables and the presence of a long run relationship. The results show that, in the long run, the government has been able to respond to past debt build-up in a sustainable way by increasing the primary balance. However, in the short run, the government has not been responsive to the debt bulge which poses risks to debt sustainability. The study suggests that in order to guarantee future debt sustainability, the government should strengthen the primary balance by reducing wasteful expenditures through eliminating corruption, reducing fiscal slippages and supplementary budgets and curbing the creation of more administrative units which increase the funding burden of the government. Keywords: Debt Sustainability; Fiscal Policy; Fiscal Reaction Function JEL Classification: H63; E62; E62