The purpose of the study was to examine the Medical Records Filing Systems at China Uganda Friendship Hospital in order to enable staff to file information securely and retrieve it efficiently. The objectives of the study were to; find out the types of medical records generated, examine the current medical records filing system, identify the challenges of the medical records filing system, and identify the measures to improve medical records filing system and to develop a medical records filing system for China Uganda Friendship Hospital. The study used a case study research design while adopting both quantitative and qualitative research approaches in data collection. Purposive sampling was used to select the two (2) records staff and seventeen (17) medical staff at China Uganda Friendship Hospital who participated in the study. Questionnaire, interview, observation and document analysis methods were used to collect data from the respondents. The study established that the different types of records managed were; referral letters, personal records, radiography records, surgery records, patient files and patient drug records. China Uganda Friendship Hospital uses manual system in filing of their medical records and indicated that medical records were retrieved manually, using patients‟ visiting cards together with folder matching numbers. The challenges in the records filing system were; time consuming, misplacement of the files, tiresomeness with the system and the poor files handling and partly storage of the medical records. The suggestions to improve were; digitize its records and use an automated system to manage the medical records, training of the medical officers on how to manage the medical records, and the need to use a file plan and to purchase more computers. The study concluded that; there is a need to train the medical staff on how to manage the medical records at China Uganda Friendship Hospital, purchase more computers, adopt to the new technologies in the management of medical and digitalize all the medical records and develop a medical records filing system. The study recommended that; China Uganda Friendship Hospital should implement the developed Medical Records Filing System, train its entire staff on the best records management practices, design a records management policy, expand its storage space to meet the ever increasing volumes of medical records, purchase more computers to help in the management of electronic records and digitize all the medical records.

The study preservation and conservation of teacher’s records was carried out at Mbale Local Government. Mbale District Local Government is a government aided organization which was formed in 1993.It is located at Maluku drive 2km away from Mbale town. The study was aimed at discovering the four objectives; to assess the activities carried out in the preservation and conservation of teachers’ records at the Mbale Local Government; to examine the causes of deterioration of teachers’ records at the Mbale Local Government; to assess the challenges faced in the preservation and conservation of teachers’ records at the Mbale Local Government; to propose strategies to improve the preservation and conservation of teachers’ records at the Mbale Local Government. The study used a descriptive analysis with the help of tables which were used to make meaning of the data collected. A sample population of 12 respondents was used including records staff, teachers and administrators, who were selected by means of purposive and simple random sampling. The study revealed that paper based records were the most used for its user friendly, stable technology, durable and above all acceptable nature in Ugandan context. The study discovered that these records all are managed and stored under the same roof and same management team. Partially, principles of provenance and original order are applied to some categories of teachers’ records like administrative and legal records, while considering them to be more essential and regularly used. Additionally, numerous challenges of records management like limited space, limited equipment and inadequate funds seemed complicate the application of proper records management at Mbale Local Government. The major solution to the problems and challenges faced included acquisition of large working space and allocation of adequate funds. With wide registry, records center and teachers’ records Centre, proper and systematic management of teacher’s records can be achieved. Funding to acquire storage space, records management equipment and facilitate staff would help improvement of the current situation and general records management in the institution.

This study was about the analysis of registry users’ satisfaction at Electricity Regulatory Authority (ERA), Kampala- Uganda. The principle aim of this research was to find out if the registry service ERA provided has any effect on registry users’ satisfaction and for that matter, customer loyalty. Barriers to Registry users’ service provision and any other thing the ERA registry users would like to see in the ERA registry were also researched. Relevant literature related to the study were reviewed with intention of acquiring in depth understanding of the concept. Qualitative research design was used and questionnaires were used to obtain information from registry users and the registry staff of ERA. Other instruments used were interview guide and observation guide that helped the researcher to obtain the relevant information required for the study. Purposive method of sampling was used to carry out the study and a sample population involved 40 respondents from the Electricity Regulatory Authority. Findings from the research revealed that, ERA registry provides appreciable level of registry users’ service; however these are just seen as satisfying. Barriers such as large numbers of registry users with few registry staff, limited registry space and intermittent internet access associated with the electronic registry system affect registry service provision at ERA registry. Registry users at ERA are satisfied with the ERA registry services. And these customers would like the number of registry staff to be increased and larger packing space provided for them. It was recommended that customer service provision at ERA registry should go beyond satisfaction. Strategies that exceed registry users’ expectations should be put in place to delight the ERA registry user.