The main purpose of this study sought to assess the extent to which records management practices were aiding the effectiveness and efficiency of the Ministry of education and sport s records department or section specifically registry section. The aims and objectives were to establish strategies used to manage records in the Ministry of education and sports records department or section specifically registry section and to explore methods used to preserve and conserve the department’s vital records just to mention a few. It was the assumption of the study that there is a near total collapse of records management systems at the Ministry of education and sports records department and that study was significant because the findings were going to be used by records student who is currently undertaking his records management studies. The researcher used a descriptive research design so as to conduct this research where a single department of the records section was chosen for this study. To gather information the following research tools were used: an observation guide, an interview guide and a questionnaire guide The population of the research comprised of all records Department of the ministry of education and sports staff members of which a sample of ten (10) people were elected through a stratified random sampling procedure. The results indicated that; the department has always appraised and disposed its records ever since its establishment, records had already filled up the strong room which is still accessible and some of the records are staffed in boxes and some piled on the floors. It was recommended that the department adopts a records management policy, train its staff on simple records management standards, adopts a records preservation plan, revive the records office and to appraise and dispose records systematically.

Today’s Electronic Health Organ Donation and Fundraise Tracking systems pose different requirements and challenges in terms of registration, donor-recipient matching, organ removal, organ delivery, and transplantation with legal, clinical, ethical, and technical constraints. There is a huge gap between donors and recipients of organs in Uganda making it difficult for the patients to access the required and needed organs on time. Hence it is against this background that we proposed and developed an Electronic Organ Donation and Fundraise Tracking System to provide convenience in accessing organs by patients from the available donors. The study's findings will enable the tracking of the availability of organs and potential donors and fundraisers in Uganda. Through linking the patients, fundraisers and donors directly thus being able to exchange contact information with each other. The project was designed using Data Flow Diagrams (DFDs) for the process model and Entity Relationship Diagrams (ERDs) for the data model. It was implemented using technologies such as; Hypertext Markup Language (HTML) for the interfaces, Cascading Style Sheet (CSS) for styling the interfaces, bootstrap for responsiveness, Hypertext Preprocessor (PHP) for connecting the database and the interfaces, and My Structured Query Language (MySQL) for the database. The system has different users with different roles that is; the administrator, the donor and the patient each having their own login sessions and permissions. The developed system was tested and validated with its results indicating that it is sufficient to be a solution for the problem indicated below. The study’s findings enabled the tracking of the availability of organs, potential donors and fundraisers in Uganda. Through linking the patients, fundraisers and donors directly thus being able to exchange contact information with each other. In conclusion, the core reason for the establishment of an Electronic Health Organ Donation and Fundraise Tracking system was to reduce the inefficiency in organ availability, delivery and tracking in Uganda. Therefore, the technologies used supported the core objective of the system of bridging the tracking gap among the various stakeholders.

The main purpose of this research project was conducted in reference to understanding the big problem of counterfeit drugs in the supply chain. A thorough review on literature and other research techniques were used on how counterfeit drugs are being distributed in the market, how they are produced and who disturbs them giving us an understanding of the big problem. A study was to carried out in Kampala throughout the drug supply chain sampling out key players like joint medical stores and national medical stores as one the large-scale wholesalers, CIPLA quality chemicals and MTK chemicals as the two manufacturing companies and some three (3) small-scale wholesalers. A number of research techniques were used in the study such as questionnaires, and planned interviews were used on the selected groups. The collected data was then summarized and the study showed that 100% of the respodents that from manufacturing companies had have a manual system that tracks drug distribution to first line of distribution and the picture on the right showed that from both respodents the system they use is a manual system, secondly 100% that the manufacturers currently are using holograms and graphical images in protecting their brands from counterfeiters. And it was on these findings that we designed a supply chain management system to provide a better monitoring and authentication of the genuine drugs on the Ugandan market.

Agency banking as a replica has been very flourishing in boosting the commercial banks’ performance in most developing states. Achievement stories have been witnessed in Peru, Columbia, India and Brazil. This study sought to investigate the effect agency banking had on the financial performance of Kenyan commercial banks in 2014. Chase bank was used as a case study. The study also sought to establish the effect of accessibility of banking services, low cost of service and increased customer transactions through agency banking. This study used a descriptive research design. The target population of this study was 174 staff working at the headquarters of Chase Bank. This study applied stratified random sampling to select 50% of the target population and hence the sample size of this study was 87 respondents. Out of 87 respondents 84 responses were obtained which represent a 97% response rate. Semi structured questionnaires were used in research study to collect primary data. A pretesting that involved 9 staff (10% of the sample size) was conducted at Chase bank at Wabera Street. From the pilot test findings, accessibility of banking services, low cost of service and increased customers transactions had Cronbach alpha of 0.724, 0.732 and 0.698 respectively. This clearly shows that the research instrument was reliable. In the data analysis, descriptive statistics were used to analyze quantitative data and the findings were presented in bar charts, pie charts and tables. Content analysis analyzed data that is qualitative in nature and the findings presented in a prose form. The relationship between the dependent and the independent variables was determined using a multivariate regression analysis. The relationships in the study were positive and significant. The relationship between accessibility of banking services and financial performance of Chase Bank had a coefficient of 1.251 and a p-value of 0.000. In addition, the relationship between low cost of service and financial performance of Chase Bank had a coefficient of 0.800 and a p-value of 0.000. Further, the relationship between customer and the financial performance of Chase Bank had a coefficient of 0.311 and a p-value of 0.008. The study concludes that there is a positive and significant relationship between accessibility of banking services, low cost of service and customer transactions as a result of agency banking and financial performance of Chase Bank. Banking using agency banking excels in service quality and service delivery. Agency banking has low infrastructural cost and hence reduction in cost. Efficiency and convenience in operation in agency banking have increased the banks customers' transactions. The study recommends that commercial banks in Kenya should increase the number of agents in estates and in the rural areas. This study also recommends that commercial banks should also lower the charges of making transactions in agency banks. To improve the adoption of agency banking, commercial banks in Kenya should improve customers perception by making more advertisements and increase promotion activities.

The purpose of this study was to establish the functional loopholes in the customer support rendered in the telecom industry in Uganda, with a major focus on Twitter as the support channel, in order to assess how best the processes therein can be automated using machine learning in order to improve the overall customer experience. In this research, we considered a descriptive research design, and an endeavour was taken to use both qualitative and quantitative data to establish the state of customer support in the telecom industry in Uganda, as well as how best machine learning can be leveraged to improve it through automation. The target population consisted of 155 volunteers and the two biggest telecom service providers in Uganda by market share, that is — MTN and AIRTEL. Random sampling was used to select the online survey respondents, who were majorly students at Makerere University. 1003 customer support tweets sent to MTN and AIRTEL before 15th September 2022 were programmatically collected and analyzed to assess the the performance of these companies across various metrics in customer support, as well as to validate and justify our proposed method of automation. An online survey and the Twitter API were employed during the collection of data. Microsoft Excel was then extensively used to clean, code and enrich this data. Python was the primary language and tool used in the analysis of the data. The Numpy and Pandas libraries were used in the exploratory analysis of the data and Matplotlib was used in the explanatory, or rather visualization phase of the data analysis. When correlations were required, the Pearson correlation coefficient was used. After extensive research through existing literature, sentiment analysis using machine learning was proposed as a solution to automate some processes in the pipeline of a trouble ticket system. Two libraries, that is — PyABSA and TextBlob were used to analyze and justify this proposal. The research findings to a large degree proved the necessity for handling customer support in a platform or environment dedicated to that purpose, since such environments offer the best opportunities to automate processes in trouble ticket systems. The research paper concludes with a few recommendations on how best this research can be used to not only support subsquent research in this area, but also guide stakeholders concerned with customer care, support and experiene across various domains. Specifically, further research is encouraged in the automation of processes involved in e-governance, since it has one of the biggest amounts of data and highest need for automation.

Parking Management System is a parking strategy that combines technology and human innovation in an effort to use as few resources as possible, such as fuel, time and space, to achieve faster, easier and denser parking of vehicles. In Kampala Capital City, drivers find it hard to locate available and secure parking space. The main objective of this study was to develop a Parking Management System which would provide adequate information about available and secure parking space for motorists in Kampala Capital City. A Parking Management System is a system which allows real-time data to be obtained about parking availability, both outside and inside, and regarding traffic and road conditions. This report is a detailed compilation of all the activities we engaged in while developing the Parking Management System. In this study, we carried out interviews and administered questionnaires about smart parking, we used programming languages like PHP, MySQL, CSS and JavaScript to develop the Parking Management System as well as tools like Visual Studio Code for coding and SPSS to carryout data analysis. The system was developed using agile methods that involved iterative methods of development and testing. Results show that more than 68% of the people contacted had never heard of a Parking Management System in their area and 84% have been in circumstances where they were late for something because they could not find a parking spot, 84% recommended the development of a Parking Management System and 94% say it would be effective. The Parking Management System is able to show availability of parking spaces in real time and the system is able to generate a unique code for a motorist when he or she books parking space. This code is presented to the Park Administrator during time of payment. Majority of the respondents recommended the Parking Management System and also believed it would be effective. The Parking Management System was developed mainly for motorists around Kampala Capital City in Uganda, we recommend the Kampala City Council to adopt the developed system to manage street parking, plan to automate street parking in order to reduce on the amount of money lost to parking fees defaulters and improve space utilization, recommend traffic routes, and track down space utilization in real-time to overcome traffic congestion, accidents and pollution.

The information management system for the distribution of farm inputs is a system that enables farmers to receive information in form of feedback from the Ministry of Agriculture, Animal Industry and Fisheries, and NAADs about farm inputs distribution. It will also enable farmers to apply and receive farm inputs from the Ministry of Agriculture, Animal Industry and Fisheries, and NAADs using both a portal for farmers with internet enabled devices and USSD for those without internet enabled devices. The system was developed because of the problem of inappropriate management of information related to distribution of farm inputs, this was due to lack of clear information management in relation to distribution of farm inputs. The system requirements for the developed system were collected using questionnaires and interviewing the farmers in Luwero district and officials from the Ministry of Agriculture, Animal Industry and Fisheries. Data from the interviews and questionnaires was analyzed using SPSS and excel to come up with the functional, non-functional system requirements. The requirements were later used to design the system by creating data flow diagrams and entity relationship diagrams. The designed system was implemented using different development tools which are; HTML for creating interfaces, MySQL was used to build database and PHP as server side scripting language to connect the user interfaces to the databases. Improvements and enhancements of the systems are highly possible and viable such as the current functions in order to produce better output.

In a typical antenatal care management information system, records are usually kept for future reference, retrieval, reproduction and easy management. The daily activities, schedules and events are also recorded. If there is need to know the population of pregnant women, one may need to count the records obtained from different files that contain papers with information. The main objective of this project was to design and develop a new system of managing information in antenatal care. The system helps the hospital in reducing paper work and enhances tidiness in record keeping since the existing antenatal care uses manual keeping that is use of files, books and papers. It also reduces costs incurred in purchasing files, books and papers for individual entities. The system manages records of doctors and pregnant women and their children. The system allows the user to book appointment, print appointment letter and keep records. The study examined various aspects of objectives, and analyzed them and related to the literature and data which was corrected using interviews, questionnaire and observation. It focused on both qualitative and quantitative approach as the methodology. This is because the research is aimed to obtain non biased data from various respondents using both numerical and non-numerical figures such as feelings and emotions. The methodology that was used for software development shall be the rapid application development (RAD) model. It is based on prototyping and iterative development with no specific planning involved. It also focuses on gathering user requirements, early testing of the prototype by the customer using the iterative concept, re use of the existing component and continuous integration. RAD was preferred because requirement may change during project. It is suitable for short term projects that require quick delivery. By using RAD, it was easier to measure progress of the project. The chapter four deals with how the system was designed, developed and its implementation. The antenatal care management information system input and output specifications, designs and why PHP and Java Script language were chosen for development. It also describes why PHP web framework was selected for faster development of the system due to time. The last chapter of this report focuses on summary, concluding and further studies that can be carried out after the system was implemented like addition of new modules.

A study was undertaken to assess storage and retrieval of active records at Sanyu Babies’ Home. The objectives were to establish the current status of storage and retrieval of active records at Sanyu Babies’ Home, to find out how storage and retrieval of active records at Sanyu Babies’ Home is managed, to identify the challenges of storage and retrieval of active records at Sanyu Babies’ Home and to make suggestions for the best practices in storage and retrieval active records at Sanyu Babies’ Home. The study adopted a case study research design. Purposive sampling method was used and permitted the researcher to gather information from the targeted population without undertaking a complete inventory. The study considered 3 respondents; secretary, bursar and head section SWSA. Data was collected using observation, interview and document analysis. The findings revealed that babies at Sanyu Babies’ Home were found abandoned in garbage heaps, pit latrines, hospitals, clinics, diches, taxi parks, trenches, markets, bush, Sanyu Babies’ Home gate and on the road side. Sanyu Babies’ Home maintained records about babies’ origin records, donation records, adoption records, babies’ medical records, staff records and record from police especially police reports, letters from the probation officers, care order issued by the court, police and criminal clearance reports. At Sanyu Babies Home, all active records about the staff and babies were stored in soft copy on computers and external hard drives and hard copies were kept in cupboards. The study established that records at Sanyu Babies Home were retrieved when tracing identity and during assessment by The Ministry of Gender Labour and Social Development to ensure that Sanyu Babies Home conforms to the relevant policies. Management of storage of active records was ensured by backing up of records on external hard drives, records were placed box files and file folder before placing them in wooden cupboards. Retrieval was managed by chronological arrangement of records, labelling of files and alphabetical arrangement of files. Sanyu Babies’ Home faced challenges of inadequate funding, inadequate space, limited storage equipment and misplacement of records. The study recommended that Sanyu Babies Home should recruit trained records management personnel as a crucial element to enable effective storage and timely retrieval of requested records because the study established that most the people dealing with records are not qualified nor trained in records management practices.