perceived supervisor support, job stress and job satisfaction among employees of kampala capital city authority (kcca)

Description

The current study is a quantitative cross-sectional survey that sought to examine the relationship among perceived supervisor support (PSS), job stress (JS) and job satisfaction (JSS) in a 234 quota-convenient sample out of 600 employees of Kampala Capital City Authority (KCCA) that are based at the headquarters(City Hall) under the Job Demands-Resources model. The study variables were measured using pre-existing standardized reliable and valid tools. Perceived Supervisor Support (PSS) was measured using the 8 items Survey of Perceived Supervisor Support (SPSS) toolthat was developed by Eisenberger, Huntington, Hutchison and Sowa (1986). Job stress (JS) was measured using the 35 items UK Health and Safety Executive Indicator tool that was developed by Cousins, Mackay, Clarke, Kelly and McCaig (2004). Correspondingly, job satisfaction (JSS) was measured using the 15 items Job Satisfaction Scale that was developed by Warr, Cook and Wall (1979). Data were analyzed using the Statistical Package for Social Sciences (SPSS, version 23) in which correlational and stepwise regression analyses were run to establish the relationship among the study variables. Findings showed that, a significant negative relationship exists between perceived supervisor support and job stress as well between job stress and job satisfaction. Additionally, a significant positive relationship was found to exist between perceived supervisor support and job satisfaction, and job stress was found to significantly suppress the relationship between perceived supervisor support and job satisfaction. Thus it was recommended that Organizations such as Kampala Capital City Authority (KCCA) ensure that managers and supervisors support and respect their supervisees in order to reduce their job stress levels and increase their job satisfaction levels.