INSTITUTIONAL FACTORS AFFECTING LOAN PERFORMANCE OF UGANDA DEVELOPMENT BANK LIMITED

Description

The purpose of this study was to find out the Institutional factors affecting loan performance at Uganda Development Bank Limited (UDBL). The study was motivated by the hypothesis that bank-specific variables have an effect on loan repayment. The institutional factors were categorized into staff-related factors, credit policy-related factors, and Management Information System-related factors. A survey was undertaken and questionnaires were distributed to the Bank's credit staff and clients who had taken out loans with UDBL. Regression models were run to determine the strength of both staff-related factors and credit policy-related factors individually but both models were not significant. A multiple regression model was done to ascertain the combined effect of staff and credit policy-related factors on loan repayment but found to be insignificant. However, it was discovered that the inadequate relationship management to clients by responsible Bank staff had a significant positive relationship with loan repayment (r=0.477, p<0.01). An improvement in effective monitoring on the performance of UDBL borrowers by the credit staff would improve loan repayment by 22.7%. One of the suggested recommendations is that the Bank should build capacity in the loans department to manage the end-to-end process of the lending value chain. That is right from application through to termination of the borrower’s relationship. This would greatly mitigate unforeseen circumstances that occur during the tenure of the loan.