This report gives an account of the activities that I performed during my internship placement at MTN Uganda for a period of 8 weeks which started on 18th June 2023 till August 25 2025. I was attached to the Department of Customer Experience (CEX) under the supervision of Mrs Mbwali Judith. The main objective of the Internship programme was to enable me get hands on experience to apply during work after the accomplishment of of mt degree programme. These skills were acquired through interacting with the stake holders and potential employers which enabled me to appreciate field situations that would also generate information for curricula review and improvement ,develop student’s understanding of work ethics, employment demands, responsibilities and strengthen linkages between Makerere University and various stake holders. During Internship, the approaches, methods and techniques used to included, Oral training from the training team of the Company on how to handle particular tasks and use computer system to perform tasks, Observing what others are doing and learning how thins are done (shadowing) and eventually given tasks to handle on my own after learning how everything is done. I covered responsibilities like recommending people to use the new company products, Data entry of the feedback from stake holders and dealers after undergoing through a training by the company training team, New registration/ activation of SIM cards that have never existed on air or ones that existed but had been terminated.

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